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Frequently Asked Questions

I forgot my password. What can I do?
You can reset your password here.

When I try to access my account, I get a message that my account has been blocked. What is going on?
Most likely, your account has been blocked due to a violation of the Rules of Use. Specifically, this could be due to the fact that your account has generated advertising messages or other messages with content that may be offensive to other users. We take very seriously the sending of offensive messages, advertising messages, and messages sent to the users of our site for fraudulent purposes. In the event that we receive complaints, the user that has not acted in good faith may be blocked, including being blocked automatically. To avoid this, we recommend you to behave as properly as possible when interacting with other users and adhere to the Rules of Use.

What should I do if my account has been blocked?
If your account has been blocked, please get in touch with us and we will consider the option of restoring it. However, we cannot provide any guarantees regarding the time frame or the outcome of your request.

How can I delete my account?
You can delete your account here.